Privacy Policy

1. Who We Are:

 

Rise Within Coaching Ltd is a UK-based limited company providing coaching, HR consultancy, and wellbeing services.Registered

 

Office: Thatcham, UK

 

Email: carol.smith@risewithincoaching

 

Company Number: 16589999

 

We act as the data controller for the personal data we process.

 

2. What Information We Collect

 

We may collect and process the following types of personal information:

 

a. Information you provide directly•Your name, email address, phone number, and other contact details.

 

•Details provided when you complete a contact form, make a booking, or sign up for our newsletter.

•Information provided during coaching sessions, assessments, or HR consultancy work.

•Payment and billing details (handled securely by third-party processors).

 

b. Information collected automatically

•Technical data such as IP address, browser type, device, and usage patterns via cookies or analytics tools (e.g. Wix Analytics, Google Analytics).

 

c. Sensitive information

 

•In limited cases (for example, coaching or wellbeing sessions), you may choose to share personal reflections or sensitive data. This information is treated with the highest confidentiality and is not shared with third parties without your consent unless legally required.

 

3. How We Use Your Information

 

We use your personal data for the following purposes:

 

•To respond to enquiries, provide coaching or consultancy services, and manage bookings.

•To process payments securely.

•To send service updates, event details, or newsletters (where you have opted in).

•To improve our website, services, and user experience.

•To comply with our legal and financial obligations.We will only process your data where we have a lawful basis under the UK GDPR, such as:

 

•Contract: to deliver the service you have requested.

•Consent: when you agree to receive marketing updates or share personal data voluntarily.

•Legal obligation: to meet record-keeping or tax requirements.

•Legitimate interest: to improve services or respond to enquiries.

 

4. How We Store and Protect Your Data

 

We take your privacy seriously and use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.Data may be stored on:

•Secure Wix servers (for website and booking data)

•Cloud-based systems (e.g. Microsoft, Google Workspace, Stripe, or Calendly) protected by encryption and access controls.We keep personal data only as long as necessary for the purposes it was collected or as required by law.

 

5. Sharing Your DataWe do not sell or rent your personal data.We may share limited data with trusted third parties who help us operate our business, such as:

 

•Wix (website host and booking system)•Stripe / PayPal (payment processing)

•Calendly or Acuity (appointment scheduling)

•Google Workspace / Microsoft 365 (email and storage)These providers process data in compliance with the UK GDPR and maintain their own security policies.

 

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6. International Transfers

Some third-party providers may store data outside the UK or European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards (such as UK adequacy decisions or Standard Contractual Clauses) are in place to protect your information.

 

 

7. Your Rights

 

Under the UK GDPR, you have the right to:

•Access your personal data.

•Request correction of inaccurate data.

•Request deletion (“right to be forgotten”).

•Restrict or object to processing.

•Withdraw consent at any time.

•Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

 

You can exercise these rights by contacting us at carol.smith@risewithincoaching.

 

 

8. Cookies

 

Our website uses cookies to enhance your experience and analyse site performance. You can control cookie settings through your browser or opt out of analytics cookies at any time.For more information, please refer to our separate Cookie Policy

 

9. Marketing Communications

 

You will only receive marketing emails if you have opted in. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

 

10. Updates to This Policy

 

We may update this Privacy Policy occasionally to reflect legal changes or improvements in our practices. The latest version will always be available on our website.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

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Data Controller: Carol Smith

Email: carol.smith@risewithincoaching